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These terms apply when you book a consultation at the CHE Homeopathy Clinic. Please read them with the Clinic Privacy Notice and the Patient Consent Statement before you book.
1.2 For clinic bookings, email [email protected]. For anything else, email [email protected] or call 020 3405 4580.
2.1 The clinic is a low-cost, supervised clinic that forms part of CHE clinical training. Your consultation is carried out by a trainee homeopath working under experienced, qualified homeopaths (“clinicians”).
2.2 Homeopathy is not a substitute for conventional medical care. Please read our Disclaimer.
2.3 These terms cover the online CHE Homeopathy Clinic only.
3.1 The clinic sees adults aged 18 and over only. We cannot book anyone under 18.
3.2 Every new patient completes a screening form. Depending on your answers, or if you ask, we will invite you to a 20-minute call before you book. After that call we will either send you a booking link or signpost you to other support.
4.1 The clinic does not provide urgent or emergency care. If you are unwell, contact your GP. For urgent help call NHS 111. In an emergency call 999.
5.1 Your first appointment is a 60-minute online consultation by Zoom. All appointments are online.
5.2 A clinician reviews your case before any treatment plan is finalised.
5.3 Follow-up consultations take place monthly to monitor progress and adjust treatment if needed.
6.1 The fee is £25 per consultation, paid through our online checkout.
6.2 Your fee and your signed Patient Consent Statement must reach us at least 7 days before your appointment. If either is missing at that point, we will release your slot to our standby list and tell you. For a short-notice slot from our standby list, both are due when you book.
7.1 If you cancel at least 7 days before your appointment, you can choose a full refund or a free transfer to another date.
7.2 If you cancel less than 7 days before your appointment, we will transfer your fee to another date only if we refill your slot. If we cannot refill it, you lose the fee.
7.3 If you miss your appointment without telling us, you lose the fee.
7.4 If we cancel your appointment, you can choose a full refund or a free transfer to another date.
7.5 When you book online you normally have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Booking an appointment within those 14 days is asking us to start. No refund is due for a consultation that has already taken place. Clauses 7.2 and 7.3 do not reduce this right.
7.6 To cancel or change an appointment, email [email protected].
8.1 We release your prescription only once we have received your fee.
8.2 We send your prescription to Helios or through PS11. Your £25 fee covers the consultation only. You pay the supplier directly for your remedies.
9.1 Your consultation is observed and recorded so that your trainee homeopath can learn safely under supervision. Observation and recording are conditions of using the clinic. If you do not want either, we will signpost you elsewhere. The Patient Consent Statement explains what you are agreeing to, and the Clinic Privacy Notice explains how we use your information and how long we keep it.
10.1 We may stop offering you appointments if the clinic is not suitable for you, if it is not safe to continue, or if the Code of Conduct in Schedule 1 is broken. If we do, we will tell you why, signpost you to other support, and refund any fee for an appointment that has not taken place, unless section 7 means you have lost it.
10.2 You can stop attending at any time.
11.1 We provide our services with reasonable care and skill, as required by the Consumer Rights Act 2015. Nothing in these terms affects your statutory rights.
11.2 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
12.1 If you are unhappy with the clinic, please tell us under our Complaints Policy.
12.2 These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.
This Schedule forms part of these terms. It applies to everyone who uses the CHE Homeopathy Clinic. It is taken from the CHE Code of Conduct.
Part A: Standards for everyone. You must:
Part D: Clinic patients. You must also:
Part E: If the Code is broken.
Questions about this policy: [email protected] · 020 3405 4580
