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Terms of use for CHE websites and online services
These Terms & Conditions govern your use of the CHE website (chehomeopathy.com) and related online services.
Please read these carefully. By using our website, you accept these terms in full.
1.1 These terms apply to your use of chehomeopathy.com, cheonline.co.uk, the CHE app and our other online services (our “Services”). They are an agreement between you and CHE Health & Wellbeing Limited, registered in England and Wales under company number 10722903, registered office 4th Floor, 100 Fenchurch Street, London EC3M 5JD (“CHE”, “we” and “us”). We trade as the Centre for Homeopathic Education. Our group companies are CHE Online Limited, CHE London Limited and CHE PRO Limited.
1.2 By using our Services you accept these terms. If you do not agree, please do not use them.
1.3 Anyone can browse our websites. You must be 18 or over to create an account, buy from us, enrol on a course or book a clinic consultation.
1.4 How we use your personal information and cookies is explained in our Privacy and Cookie Policy. We set non-essential cookies only with your consent, which you can change at any time using the “Cookie settings” link in the website footer.
Depending on how you use our Services, other terms may also apply:
Courses: when you enrol, you accept our Student Agreement, which sets out fees, payment, cancellation, refunds, pausing and withdrawal, and applies alongside these terms. If they conflict, the Student Agreement applies.
CHE PRO: membership is governed by the CHE PRO Membership Terms and Conditions.
Clinic: clinic consultations are governed by the terms and consent given at booking.
3.1 We provide our services with reasonable care and skill, as required by the Consumer Rights Act 2015. Nothing in these terms affects your statutory rights.
3.2 If you buy a course or service online, you normally have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start within those 14 days and then cancel, we may deduct an amount for what we have already provided. If you ask for immediate access to digital content, you may lose the right to cancel once access begins. Full details are in the Student Agreement.
4.1 You may need an account to use our learning platform or the CHE app. Please keep your login details confidential, do not share your account, and tell us immediately at [email protected] if you think someone else has used it.
4.2 We may suspend or close an account if you break these terms, the Student Agreement or our community rules. We will tell you why unless the law prevents us.
5.1 CHE Health & Wellbeing Limited owns, or is licensed to use, all intellectual property in our Services and their content, including course materials, videos and recordings. © 2026 CHE Health & Wellbeing Limited. All rights reserved.
5.2 You may view, download and print content for your own personal, non-commercial use and study. You must not copy, share, record, sell, publish or otherwise use our content commercially without our written permission.
6.1 You must not: (a) use our Services unlawfully, fraudulently or to harm anyone; (b) introduce viruses or other harmful code, or try to gain unauthorised access to our Services; (c) scrape or harvest data from our Services, or use it for marketing, without our written permission; (d) record or share live classes, or other students’ or patients’ information; or (e) post anything that is unlawful, abusive, discriminatory or that infringes someone else’s rights.
6.2 Please make sure the information you give us is accurate and up to date.
7.1 We try to keep our Services available and our content accurate, but we cannot guarantee this. We may change, suspend or withdraw any part of our Services. Our content is not medical advice; please read our Disclaimer.
8.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
8.2 Subject to 8.1, our total liability to you for any claim arising from these terms is limited to the greater of the amount you paid us in the 12 months before the claim, or £500.
8.3 We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We are not responsible for loss that was not foreseeable, or for business losses such as loss of profit or business interruption.
9.1 We may update these terms. The current version is always on our website. If you have an account, we will tell you about significant changes before they take effect.
10.1 If you have a problem, please contact us at [email protected]. Complaints are handled under our Complaints Policy.
10.2 These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.
11.1 These terms, together with the documents referred to in them, are the whole agreement between you and us about your use of our Services. If any part is found to be unenforceable, the rest remains in force.
CHE Health & Wellbeing Limited (Registered in England & Wales No. 10722903)
4th Floor, 100 Fenchurch Street, London EC3M 5JD
Email: [email protected]
Tel: 020 3405 4580
