Centre for Homeopathic Education (CHE) group: websites, courses, app and services
Controller: CHE Health & Wellbeing Limited, company number 10722903, ICO registration ZB035578
Data protection enquiries and requests: [email protected] (Data Protection Lead)
All other enquiries: [email protected] · 020 3405 4580
1.1 This policy explains how we collect and use personal information about people who visit our websites, enquire about or apply for our courses, study with us, apply for a scholarship, use the CHE app, attend our events, receive our communications or apply to work with us. It also explains how we use cookies and what rights you have.
1.2 It covers chehomeopathy.com, cheonline.co.uk, the CHE mobile app, our learning platforms and community spaces, and our events and communications.
1.3 Two groups of people have their own notice, which applies instead of this policy where the two differ:
1.4 We comply with UK data protection law (the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations) and, where it applies to you, the EU General Data Protection Regulation.
2.1 CHE Health & Wellbeing Limited (“CHE“, “we“, “us” and “our“) is the controller of your personal information. We are registered in England and Wales under company number 10722903, our registered office is 4th Floor, 100 Fenchurch Street, London EC3M 5JD, and we are registered with the Information Commissioner’s Office under registration number ZB035578. We trade as the Centre for Homeopathic Education (CHE).
2.2 CHE Health & Wellbeing Limited is the group company of the CHE group, which also includes CHE Online Limited, CHE London Limited and CHE PRO Limited. Where you contract with another group company (for example for an online course), that company also uses your information for that contract, under the same rules and safeguards set out in this policy. CHE Health & Wellbeing Limited remains your point of contact for all data protection matters.
2.3 Data Protection Lead. Our Data Protection Lead, Marcus Fernandez, oversees how we handle personal information. Contact them at [email protected] or by post to our registered office, marked “For the attention of the Data Protection Lead”.
2.4 EU representative. We have appointed Prighter Group, with its local partners, as our representative in the European Union under Article 27 of the EU GDPR. If you are in the EU, you can contact us through Prighter, or use it to exercise your rights, at https://app.prighter.com/portal/EU-GDPR.
3.1 Depending on how you interact with us, we collect the following:
|
Type of information
|
Examples
|
|---|---|
|
Providing our educational services and the App |
Contract performance |
|
Processing enrolments, fees and transactions |
Contract performance |
|
Account management and security |
Contract / Legitimate interests |
|
Sending course updates and notifications |
Contract performance |
|
Sending marketing communications |
Consent (withdrawable at any time) |
|
Analytics and improving our website and App
|
Legitimate interests |
|
Compliance with legal obligations (e.g. HMRC, accreditation bodies)
|
Legal obligation |
|
Protecting vital interests in an emergency |
Vital interests |
|
Establishing, exercising or defending legal claims |
Legitimate interests |
We do not sell your personal data. We may share it with:
Some of our service providers are based in the United States, including Stripe, PayPal, ActiveCampaign, ConvertFlow, Kajabi and Thinkific. Transfers to the USA are protected by Standard Contractual Clauses approved by the UK ICO (or equivalent UK adequacy mechanisms). You may obtain a copy of the relevant safeguards by contacting our Data Protection Officer.
The UK ICO’s guidance on international transfers is available at ico.org.uk.
We retain personal data only for as long as necessary. Our standard retention periods are:
We may retain data longer where required by a legal obligation or to defend legal claims.
We implement appropriate technical and organisational measures to protect your personal data, including:
Despite our precautions, transmission of data over the internet carries inherent risk. Please protect your account password and notify us immediately if you suspect unauthorised access.
Our websites and App use cookies and similar technologies. We use:
You can manage cookie preferences at any time via our cookie consent banner or your browser settings. Detailed cookie information is provided in our Cookie Notice, available on our website.
You have the following rights in relation to your personal data:
To exercise any of these rights, contact our Data Protection Officer at [email protected], or write to us at the address below. We will respond within one calendar month.
Our services are directed at persons aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we hold personal data of a person under 18, we will delete it promptly.
Our websites and App may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies before providing any personal data.
You have the right to request deletion of your personal data at any time, subject to our legal retention obligations.
We will delete or anonymise your data within 30 days and confirm this to you by email. Some data must be retained to comply with legal obligations (e.g. financial records for 6 years under HMRC requirements, academic records for up to 5 years for accreditation purposes). We will inform you of any such retention at the time of your request.
We may update this Privacy Policy from time to time. We will publish any changes on our website and, where changes are significant, notify you by email. The version date at the top of this document indicates when it was last updated.
If you have any questions about this policy or wish to exercise your rights, please contact:
Email: [email protected]
Post: CHE Health and Wellbeing Ltd, 4th Floor, 100 Fenchurch Street, London EC3M 5JD
Tel: 020 3405 4580
ICO Registration: ZB035578
